All our jackets are processed & delivered within 10 to 15 business days.
All our jackets are made to order & custom made once the order is placed. This is just to make sure the leather is fresh. Since every jacket is tailor made, our delivery timeframe is a little longer than others.
Contact our customer service department at firstname.lastname@example.org, we are always happy to help with any query. We are open from 10am-10pm (GMT), Mon-Fri. Please note we are closed on public holidays and weekends.
We incur high volumes of customer care in peak traffic times, but we will always endeavor to get back to you within 12 hours. This time may vary depending on public holidays and weekends.
Our return policy is set for 15 days of delivery. You can return or exchange almost everything within 15 days of delivery for a full Refund or Exchange.
Returns are processed immediately once the customer's return is received. You will receive an email with your return information when complete. Refunds will be made onto the original mode of payment
Once your parcel has been dispatched and picked up by the courier, an email will be sent to you from the courier company that will provide you with a link and a tracking number that will enable you to follow your parcel.
If you need to make urgent changes to your order please email us with the correct changes and include your order number within 1 working day. Please make sure your email is sent by 10pm (GMT), we will endeavour any changes, If the parcel has already been dispatched changes cannot be made.
Once a payment has been received and your order is completed it is then subject to the returns policy. Please note changes to the address cannot be made once the order leaves our warehouse as it becomes the property of the courier company.
Yes, you can cancel the order within 24 hours of order being placed. Please email us at email@example.com for any changes.
If there is a particular item you wish to purchase but is no longer available on the website, please contact our team at firstname.lastname@example.org where we will inform you on whether this item will be restocked.